Good read from Luke Wroblewski (as always) about 37signals design process. I already talked about how enamored I am with Rework. The thing that strikes me about Luke’s post, is how feedback is handled. Sorting through feedback is one of my most important jobs as a manager. You get lots of ideas about how cool “this feature” might be. It’s the manager or designers job to figure out where users are having problems and fix them, not to implement every single feature that is requested.